Learning & Development Specialist, Program Manager
PAOLO
CASTIGLIONE
L&D Program Manager | I&D Advocate
Los Angeles, CA
He, him, his
PERSONAL PROFILE
I believe that education, in all of its forms, is the key to bringing a positive change to businesses and communities alike. This approach has accompanied me through my 15+ years' experience in the L&D and CX fields. My job roles and my avid curiosity took me across the globe and in contact with a variety of cultures, languages, accents and diversities which, I'm sure, contribute enormously to the richness I bring to the team.
Passionate about learning technologies, fiction writing, superheroes, and hiking.
WORK EXPERIENCE
Jan 2020 -
Present
L&D PROGRAM MANAGER
Freelance | Los Angeles, CA
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Program delivery. Co-design, project management, and delivery of L&D programs for various clients in Europe and South America.
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Cross-functional projects. Partnered with strategic actors (team members, stakeholders, subject experts) across teams and functions to bring successful programs to life and meet all the needs.
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Synch and async digital learning. Employed and managed a variety of learning technologies to match the programs’ goals and meet learning objectives.
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Life events. During this period of time, I decided to take on freelance projects to have more flexibility to prioritize my family’s needs and organize our relocation to Los Angeles.
Aug 2017 -
Dec 2020
L&D PROGRAM MANAGER
Headspring Executive Development @ Financial Times | London, UK
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Design and execution. Co-designed and orchestrated 30+ programs for 600+ clients in 10 countries.
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Cross-functional projects. Run projects across teams, functions and countries by escalating risks, tracking decisions, empowering decision-makers and managing stakeholders
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Build relationships and deliver satisfaction. Established constructive relationships with C- and senior-level stakeholders from 10+ Fortune500 clients across EMEA and the US. Brought the satisfaction average of my programs to 4.8/5
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Train the trainer. Managed a pool of external educators, designers and vendors.
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Technical Writing. Built LMS modules; produced user guides; managed knowledge base content by elaborating strategies and trends.
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Learning technologies. Implemented new digital learning initiatives internally and across external learning projects.
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D&I Ambassador. Contributed to the creation and execution of the company’s D&I policies. Asserted self as champion and go-to person for D&I initiatives and issues.
EDUCATION
BS Technical Communication
Arizona State University
Tempe, AZ
COMPETENCIES &
SOFT SKILLS
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L&D Execution
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D&I Practices
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Training design
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Technical Writing
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Project management
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Cross-team relationship building
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Can-do positive attitude
TECHNICAL
SKILLS
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Office and G-suite
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Conferencing tool
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Adobe Photoshop (basic)
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Adobe Premiere (basic)
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Adobe InDesign (basic)
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LMS’s
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Lucidpress
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Instapage
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Jira, Trello WorkDay, Wrike
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HTML, CSS, JavaScript (basic)
Sept 2016 -
Dec 2016
EDUCATION SPECIALIST
Arizona State University | Tempe, AZ
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Orchestrated projects related to course curriculum development, administration, assessment and technology.
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Collaborated with instructors to co-design and build needs-based programs.
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Created e-learning and in-person modules.
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Produced tech docs (user guides, emails, video tutorials) for instructors and final users.
Apr 2013 -
Mar 2015
LEARNING TECHS PROJECT MANAGER
Hult International Business School | London, UK
Managed and led the delivery of some of the organization’s core projects that impacted both staff and clients. Acted as the main point of reference for training and support.
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Continuous improvement. Ran needs analysis within 7 international offices to discover the learning technologies’ and online services’ needs for improvement.
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Global project management. Successfully managed technical and academic projects that involved a population of 7000 students and 300 staff in EMEA, the US and Asia.
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Product training. Designed and delivered product training for approx. 10 applications; written and maintained related technical documentation and policies used globally.
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Product owner. Delivered exceptional levels of service across technical provision, responsiveness and end-user satisfaction to the Hult user population (approx. 10 applications used by staff and clients). Owned awareness of overall services roadmap and how current implementations can impact those.
LANGUAGE
SKILLS
English | Bilingual
Italian | Native speaker
Spanish | Intermediate
French | Elementary
Feb 2008 -
Mar 2013
GLOBAL TRAINING PROJECT MANAGER
Hult EF Corporate Education | Rome, IT - London, UK
Managed and led internal and external corporate training programs.
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Internal training. Delivered new product and policies training to the across-region operations teams of 20+ people across 6 countries.
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External training. Counselled clients’ HR and L&D managers on effective e-learning solutions based on requirements. Counselled 10+ major corporations and government institutions across Italy, the US, Spain, and France.
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Project management. Orchestrated and executed training for internal and external projects by moving all the pieces across all teams involved and delivering on goals, expectations, and satisfaction.
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KB and support ownership. Established self as knowledgebase resource by keeping effective communication across teams and implementing procedures and related technical documents.
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Team leader. Recruited, trained and managed a pool of about 15 trainers spread across major locations in Spain, France and Italy.
Jun 2001 -
Feb 2008
TRAINING SUPPORT SPECIALIST
Vodafone | Rome, IT
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During my years in Vodafone covering various roles, I was selected by Vodafone L&D to deliver training to staff and new hires
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Positioned self as an ongoing tutor for staff who attended the training.