Learning & Development Specialist, Program Manager
PAOLO
CASTIGLIONE
L&D Program Manager | I&D Advocate
Los Angeles, CA
He, him, his
PERSONAL PROFILE
I believe that education, in all of its forms, is the key to bringing a positive change to businesses and communities alike. This approach has accompanied me through my 15+ years' experience in the L&D and CX fields. My job roles and my avid curiosity took me across the globe and in contact with a variety of cultures, languages, accents and diversities which, I'm sure, contribute enormously to the richness I bring to the team.
Passionate about learning technologies, fiction writing, superheroes, and hiking.
WORK EXPERIENCE
Jan 2020 -
Present
L&D PROGRAM MANAGER
Freelance | Los Angeles, CA
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Program delivery. Co-design, project management, and delivery of L&D programs for various clients in Europe and South America.
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Cross-functional projects. Partnered with strategic actors (team members, stakeholders, subject experts) across teams and functions to bring successful programs to life and meet all the needs.
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Synch and async digital learning. Employed and managed a variety of learning technologies to match the programs’ goals and meet learning objectives.
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Life events. During this period of time, I decided to take on freelance projects to have more flexibility to prioritize my family’s needs and organize our relocation to Los Angeles.
Aug 2017 -
Dec 2020
L&D PROGRAM MANAGER
Headspring Executive Development @ Financial Times | London, UK
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Design and execution. Co-designed and orchestrated 30+ programs for 600+ clients in 10 countries.
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Cross-functional projects. Run projects across teams, functions and countries by escalating risks, tracking decisions, empowering decision-makers and managing stakeholders
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Build relationships and deliver satisfaction. Established constructive relationships with C- and senior-level stakeholders from 10+ Fortune500 clients across EMEA and the US. Brought the satisfaction average of my programs to 4.8/5
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Train the trainer. Managed a pool of external educators, designers and vendors.
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Technical Writing. Built LMS modules; produced user guides; managed knowledge base content by elaborating strategies and trends.
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Learning technologies. Implemented new digital learning initiatives internally and across external learning projects.
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D&I Ambassador. Contributed to the creation and execution of the company’s D&I policies. Asserted self as champion and go-to person for D&I initiatives and issues.
EDUCATION
BS Technical Communication
Arizona State University
Tempe, AZ
COMPETENCIES &
SOFT SKILLS​
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L&D Execution
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D&I Practices
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Training design
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Technical Writing
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Project management
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Cross-team relationship building
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Can-do positive attitude
TECHNICAL
SKILLS​
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Office and G-suite
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Conferencing tool
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Adobe Photoshop (basic)
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Adobe Premiere (basic)
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Adobe InDesign (basic)
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LMS’s
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Lucidpress
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Instapage
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Jira, Trello WorkDay, Wrike
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HTML, CSS, JavaScript (basic)
Sept 2016 -
Dec 2016
EDUCATION SPECIALIST
Arizona State University | Tempe, AZ
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Orchestrated projects related to course curriculum development, administration, assessment and technology.
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Collaborated with instructors to co-design and build needs-based programs.
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Created e-learning and in-person modules.
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Produced tech docs (user guides, emails, video tutorials) for instructors and final users.
Apr 2013 -
Mar 2015
LEARNING TECHS PROJECT MANAGER
Hult International Business School | London, UK
Managed and led the delivery of some of the organization’s core projects that impacted both staff and clients. Acted as the main point of reference for training and support.
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Continuous improvement. Ran needs analysis within 7 international offices to discover the learning technologies’ and online services’ needs for improvement.
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Global project management. Successfully managed technical and academic projects that involved a population of 7000 students and 300 staff in EMEA, the US and Asia.
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Product training. Designed and delivered product training for approx. 10 applications; written and maintained related technical documentation and policies used globally.
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Product owner. Delivered exceptional levels of service across technical provision, responsiveness and end-user satisfaction to the Hult user population (approx. 10 applications used by staff and clients). Owned awareness of overall services roadmap and how current implementations can impact those.
LANGUAGE
SKILLS​
English | Bilingual
Italian | Native speaker
Spanish | Intermediate
French | Elementary
Feb 2008 -
Mar 2013
GLOBAL TRAINING PROJECT MANAGER
Hult EF Corporate Education | Rome, IT - London, UK
Managed and led internal and external corporate training programs.
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Internal training. Delivered new product and policies training to the across-region operations teams of 20+ people across 6 countries.
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External training. Counselled clients’ HR and L&D managers on effective e-learning solutions based on requirements. Counselled 10+ major corporations and government institutions across Italy, the US, Spain, and France.
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Project management. Orchestrated and executed training for internal and external projects by moving all the pieces across all teams involved and delivering on goals, expectations, and satisfaction.
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KB and support ownership. Established self as knowledgebase resource by keeping effective communication across teams and implementing procedures and related technical documents.
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Team leader. Recruited, trained and managed a pool of about 15 trainers spread across major locations in Spain, France and Italy.
Jun 2001 -
Feb 2008
TRAINING SUPPORT SPECIALIST
Vodafone | Rome, IT
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During my years in Vodafone covering various roles, I was selected by Vodafone L&D to deliver training to staff and new hires
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Positioned self as an ongoing tutor for staff who attended the training.